Bought a new house with a furnace from Barns. Anytime we run our furnace our gas bill is insane - it was $560 in December - we have 2000 square foot house and keep it between 70-72. Our neighbors house is the same size, they same builder, built the same year, same furnace unit and their bill is normally $40. Okaloosa gas sent us a break down of the days we use gas which correlated with colder days. Barns has come out four times since we moved in to try and fix the issue. The first guy came out and said “nothing was wrong”. The second guy came out and told us our unit was configured incorrectly. Then they told us we had a bad condenser - but when they came to install it they said it was actually fine and we didn’t need a new condenser. The last time they told us that the furnace / AC unit was perfectly fine and if we have a high gas bill we should buy space heaters for house so we don’t have have to use gas. Then charged me $100 for coming to our home. The unit clearly isn’t working properly if your advice is to buy “space heaters”. The only thing they have been consistent on is that a $500 gas bill isn’t too expensive.
Barnes is the best, we have a condo in Miramar Beach and AC unit went out, several other ac companies said it would take weeks to months to get the same type ac, but Barnes was the only company that had that type and was able to assist Asap, I spoke with Danna the owner she gave us our options and stayed in contact with us, she had new unit put in within a day or 2 and were very grateful, thanks Barnes!!!
I used Barnes to replace a unit in our rental condo. I was happy that they were able to accommodate a quick replacement need, but unfortunately the service tech that installed our new unit botched the job. They did not check the unit properly when they installed it, and the unit did not work for our guest checking in that day. I called Barnes OVER AND OVER that day and told them that the new unit was not cooling. They kept blowing me off and said it would take more time. After 4 hours of the unit not cooling, they FINALLY agreed to come back…but not until the next day. My guest had to bear 100 degree weather for that night because they refused to listen to me which cost me $1,500 in refunded rents, for what was a five minute fix for their tech the next day. COMPANY DOES NOT CARE. STAY AWAY.
Long story short, had problems out of our York system on several occasions after initial install in 2017. The technicians that showed up were Justin and Jeremy, they were thorough and transparent about the issues. We had a bit of lag time in acquiring parts not necessarily at fault of BARNES, but because parts for these systems are hard to find (because they are so new). Justin and Jeremy are incredibly kind, hardworking, and smart when it comes to figuring out what’s wrong with the unit. Barnes y’all have two really great employees in those men.
Like any heating/air-conditioning business, BH&A is swamped with too much work and not enough hours in the day. My suggestion to the owners is to stop accepting or limiting new clients and focus on your current customers. I've had a series of reschedules and no-shows because the techs are overwhelmed. That being said, they do good work. Unless BH&A wants to fall victim to "the churn" of dissatisfied current customers in favor of getting to new business they should determine what they want to be known for.
I've been using Barnes Heating and Air since I had my home built in 2003...now 2018. They installed my initial HVAC system and have done all of the repairs on it since then. I live near the water in the Florida Panhandle so my unit was extremely weathered with rust, pitting, etc. I started having normal A/C problems about 3 years ago and I would call Barnes each time. They'd fix the problem every time without charging me an arm and a leg or selling items I didn't need. Finally this winter, my gas furnace bit the dust. It was time for a new HVAC. I called 4 different companies for quotes and Barnes won the bid. Their staff is wonderful! The workers, Kyle, Jeff, and Chris were delightful and very hard working! They worked from early in the morning until night to get the job done and with professional results! Oh my goodness!!! I wish I could post before and after photos here. I'm a very hard to please customer but I am totally happy with them! They're under new ownership and management and I can see the difference as a result of customer satisfaction! I've posted before and after pictures of my old and new unit.
Missed 2 appointments and never called to rebook us. Finally got a technician out who said our AC unit was working great. Said our roof was leaking, causing water to fall "under" or AC unit onto the ceiling. Hired Commander Air as a second opinion. Found that the drain was plugged with debris and the pan was full of water. 30 minutes later, everything was fixed AND they added freon/blew out the unit.The absolute worst customer service. Will NEVER recommend them to anyone. Find a more reputable AC repair.
Called twice, waited twice. It's been awhile since a company wasted my time like this. Anyone can do better than this. Joe from the Walmart parking lot can do better than this. Absolutely useless, waste of time, not to mention the lady who answers the calls has the personality of cottage cheese.
Very incompetent worker. I called for a service call and he decided to stay on his phone with personal calls then tried to tell me it was my fan or motor !! I called my son that was out of town and he told me to tell him to leave. He said yep your son's right it's a $10.00 part but i have to charge you $285.00. I said please go away. I got it repaired two days later for $50.00 including service call.
Of course my AC dies at the height of summer heat. The staff at Barnes were very helpful offering to come out at night and setup a temporary AC, I declined because I already had a portable unit. We went over the particulars the next morning and they had the best quote. They had me up and running with a new install the next day. The installation techs were exactly on time, removed the old system and installed the new one with my nest thermostat in about four hours! Danna the manager came by to check on the guys and make sure everything was going good. They are a very professional company, with attention to detail and cleaned up everything when finished. The AC is working great and I highly recommend this company!
Do not use... Zero Stars.......Stay away from this company........they left toxic material in our bedroom furniture, plantation shutters, etc. The did the soldering in our bedroom, developer was supposed to be supervising. We came home to ash all over and the smell of fumes. The A/C unit still doesn't work... The techs have no idea what they are doing. Do not buy an A/C unit from this company.. I had to ask one tech to leave my home after he had an attitude because I did not want him to fabricate sheet metal to a 8 month old A/C unit.
This company has got to have some of the most unintelligent people working for them not quite right and you don't even know how to drive their trucks they don't know the law about how to park trucks and they seem to believe they can just park their trucks blocking traffic don't care about other people do not use
Schedule Your Appointment With The Best AC Repair in Pensacola, FL
Call Barnes Heating & Air Conditioning, Inc. for all your heating and cooling needs in the Pensacola and the Panhandle of Florida. We offer free estimates on equipment replacement and installation. Schedule your free estimate today and let a trained comfort consultant help you decide what will best suit your needs.
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